Queue Management System Market
The integration of queue management systems (QMS) with other business systems is expected to present significant opportunities for the queue management system market growth during the forecast period. By connecting QMS with customer relationship management (CRM) systems, businesses can gain helpful insights into customer preferences and behavior, allowing for tailored service and targeted marketing efforts. For instance, when a customer checks in via a queue management app, their data can be extracted from the CRM to tailor the service experience, such as offering relevant promotions or reminders based on past interactions. Companies can connect with business intelligence tools, which help organizations analyze customer flow and service metrics, leading to data-driven decisions that optimize staffing and resource allocation during peak times. In addition, integrating QMS with business intelligence tools enables organizations to analyze traffic patterns and service performance, facilitating informed decision-making regarding resource allocation and staffing during peak times. This data-driven approach not only optimizes service delivery but also helps identify missed sales opportunities by correlating foot traffic with sales performance. Furthermore, linking QMS with backend systems such as inventory management can streamline operations by ensuring that the right products are available when customers arrive, thereby enhancing overall customer satisfaction. These integrations create a seamless flow of information that empowers businesses to improve service quality and increase operational efficiency. Thus, the growing integration with other business systems is expected to create an opportunity for the queue management system market growth during the forecast period.
US Holds Largest Queue Management System Market Share in North America
The US is one of the early adopters of advanced technologies worldwide in almost every field. Several hospitals, shopping malls, convenience stores, governments, and airports nationwide have already implemented queue management solutions. The fast-paced growth of hospitality often faces the challenge of managing long queues during peak hours, especially in restaurants. This impacts the overall efficiency of operations and leads to customer dissatisfaction. A restaurant’s queue management system is highly suitable to overcome these challenges. This emerging system is revolutionizing the handling of waiting lines in restaurants. According to Wavetec data of July 2023, the US observed 23 minutes of average wait times in restaurants. It is estimated that reducing customer wait time increases the revenue generated by restaurants by ~15%, which encourages restaurants to adopt a queue management system. The system helps in appropriately managing the customer’s queue, improving service quality, enhancing operational efficiency, and increasing a broader loyal customer support base.
Queue Management System Market Analysis: Segmental Overview
Based on type, the queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment held the largest queue management system market share in 2023 and is anticipated to record the highest CAGR during 2023–2031. Based on component, the queue management system market is divided into solution and services. The solution segment dominated the market in 2023 and is anticipated to record the highest CAGR during 2023–2031. In terms of application, the queue management system market is categorized into BFSI, hospitals, retail outlets, restaurants, utility service providers and airports, government offices, and others. The retail outlets segment dominated the market in 2023, whereas the BFSI segment is anticipated to record the highest CAGR during the forecast period.
Queue Management System Market: Competitive Landscape and Key Developments
Q-Matic Group Ab; Qminder Ltd; Qminder Ltd; Skiplino; Wavetec; Aurionpro Solutions Ltd; Advantech Co Ltd; Sedco Co Ltd; Lavi Industries; Akis Technologies UAB; Proside Design and Implementation of Computer Solutions LDA; Waitwell; Verint Systems Inc; Qless; Offtec Holding Group; and Waitwhile, Inc are among the key players profiled in the queue management system market report. Several other major players were also studied and analyzed in the queue management system market report to get a holistic view of the market and its ecosystem. The report provides detailed market insights to help major players strategize their growth. As per the company press releases, below are a few recent key developments:
- In 2024, Q-nomy unveiled its latest innovation: the Cubu Button. This revolutionary feature is poised to transform the way organizations manage appointment booking and queue management services, offering a seamless and integrated solution for both businesses and their customers.
- In 2024, Qmatic added a new lineup of Check-in Kiosks to its Certified Hardware assortment to help businesses improve customer flows, reduce wait times, and eliminate queues within their premises—generating a more personalized and hassle-free customer experience.
- In 2022, Qmatic announced the release of Qmatic Experience Cloud, a new multi-tenanted Software-as-a-Service (SaaS) platform for Customer Journey Management. Qmatic Experience Cloud makes Qmatic’s full range of solutions more accessible, providing organizations with the tools needed to create seamless customer journeys with appointment and queue management, reporting and analytics, virtual queuing, and customer feedback, among other features.
